Velocity Pro Sims ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you contact us or request a quote, how we use it, and the choices you have. By using our website or submitting a quote request, you agree to this policy.
Information We Collect
We collect information you choose to give us, and a small amount of information automatically.
- Quote requests and contact forms. When you submit our "Request a Quote" form, we collect your name, email address, phone number, and any optional details you provide — such as company, location, budget, timeline, and your simulator preferences (cockpit, controls, display, motion, services, and notes).
- When you call or email us. If you contact us by phone or email, we keep a record of that conversation and your contact details so we can help you.
- Orders and purchases. If you buy from our online store, payment and shipping details are handled by our store and payment providers (see below).
- Automatic information. Like most websites, our site may collect basic technical information such as your browser type, device, and pages viewed, through cookies and analytics tools.
How We Use Your Information
- To respond to your quote request and prepare a custom quote.
- To build, ship, deliver, or install your simulator and provide ongoing support.
- To communicate with you about your inquiry, order, or service.
- To improve our website, products, and customer service.
- To comply with legal obligations and protect against fraud or misuse.
How We Share Information
We do not sell your personal information. We share it only as needed to run our business, including with trusted service providers who work on our behalf:
- Form delivery. Our quote form uses EmailJS to deliver your submission to our team by email.
- Online store. Our store and checkout are powered by Shopify, and payments are handled by Shopify and its payment partners.
- Shipping and installation. Carriers and installers may receive the details needed to deliver or set up your order.
- Legal reasons. We may disclose information if required by law or to protect our rights, customers, or the public.
Cookies and Analytics
Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can usually control cookies through your browser settings. Disabling cookies may affect some site features.
Data Retention
We keep your information for as long as needed to respond to your request, provide our products and support, and meet our legal and business obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.
Your Choices and Rights
You may ask us to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us using the details below and we will respond as required by law.
Children's Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Security
We use reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the effective date above. Your continued use of our website after changes take effect means you accept the updated policy.
Contact Us
If you have any questions about this policy or your information, reach out to us:
- Email: sales@velocityprosims.com
- Phone: (954) 296-6197
- Velocity Pro Sims · Daytona Beach, Florida